IT Support Apprentice

End User Support 

• Provide first-line technical support to employees.
• Diagnose and resolve hardware, software and connectivity issues.
• Assist users both remotely and in person.
• Escalate complex issues where required. 

Device Management 

• Prepare and deploy laptops and other endpoint devices.
• Assist with Microsoft Intune device management.
• Support device onboarding and configuration processes.
• Maintain IT asset records and inventory systems. 

Microsoft 365 Administration 

• Assist with user account creation and onboarding.
• Support Microsoft 365 applications and services.
• Help maintain user access and permissions.
• Assist with licence management activities. 

Cyber Security Support 

• Support security awareness initiatives.
• Assist with endpoint security monitoring.
• Help investigate and document security incidents.
• Assist with compliance and audit activities. 

Infrastructure Support 

• Support networking, wireless and internet connectivity troubleshooting.
• Assist with hardware upgrades and equipment installations.
• Help maintain meeting room technology and office IT equipment. 

Documentation & Continuous Improvement 

• Create and maintain IT documentation and knowledge base articles.
• Record incidents, actions and resolutions accurately.
• Contribute ideas for process improvement and automation. 
  Support technology projects as part of the wider IT roadmap. 

Training

Expected duration: 17 months 
Apprenticeship level: Level 3 
Programme: Information Communications Technician 
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician qualification. 
The training covers the following core occupational duties: 
https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2 

After the apprenticeship

Upon completion of the apprenticeship, the successful candidate will have a level 3 qualification as an ICT Support Technician.

Things to consider

It is a requirement to have five GCSE 9-4 grades or equivalent (including English and Maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships.  
 
Eligibility  
You must meet the following eligibility criteria to apply for the role: 

• Have been a UK/EEA resident for the last 3 years 
• Hold valid residency status 
• Have the right to work in the UK