IT Support Apprentice

• Assisting with the diagnosis and resolution of hardware, software, and network-related issues.
• Providing first-line technical support to users via telephone, email, remote access, and ticketing systems.
• Supporting the installation, configuration, and maintenance of desktops, laptops, printers, mobile devices, and networking equipment.
• Assisting with the setup and administration of user accounts, permissions, and access controls.
• Supporting the monitoring and maintenance of client networks, servers, and cloud-based systems.
• Assisting with routine system updates, security checks, backups, and preventative maintenance activities.
• Maintaining accurate records of support requests, technical documentation, and completed work within the service management system.
• Escalating complex technical issues to senior engineers where appropriate.
• Supporting network infrastructure projects, including switch, router, wireless, and connectivity deployments.
• Developing an understanding of cyber-security best practices and assisting with maintaining secure IT environments.
• Delivering excellent customer service while communicating professionally with clients and colleagues.

Training

Training Provided:

• CompTIA A+
• Microsoft AZ-900

After the apprenticeship

Upon successful completion of the apprenticeship, you will have developed a strong foundation in IT and networking, opening doors to various career opportunities within Cerulean Solutions Ltd or the wider IT industry. You will be well-positioned for roles such as Network Support Technician, IT Support Engineer, or Junior Network Administrator, with potential for further professional development and specialisation.