IT Support Apprentice

• Learn robot mapping, navigation setup, route testing and environment calibration; use technical specifications and approved procedures
• Assist with site surveys to understand customer environments, workflows and installation requirements
• Prepare equipment for installations and help maintain stock records for robotic parts, consumables and replacement components
• Travel with the team to support installation, configuration and commissioning of cleaning and service robots
• Help configure charging stations, workstations, Android devices, relevant software and Wi-Fi connectivity
• Help investigate hardware, software and connectivity faults using structured diagnostics and testing; escalate issues outside your competence
• Support enquiries in person, by phone and through digital channels; record, prioritise and track issues against agreed service requirements
• Support customer onboarding, user training and go-live activity, explaining routine operation clearly and keeping customers updated
• Assist with planned maintenance, inspections, cleaning, firmware updates and basic component replacement after appropriate training
• Follow security and data-handling procedures, support authorised access changes, and document installations, service work, tests and incidents

Training

The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.

Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.

After the apprenticeship

Successful completion may lead to an IT Support Technician, Robotics Support Technician or Field Robotics Support Engineer role, subject to performance and business requirements.