Handle frontline queries from various sources including email, helpdesk and telephone
Maintain communication with users, updating requests logged on the school’s ticketing system, and escalating them within the team as required
Install and maintain computer hardware, workstations, laptops, audio/visual equipment and peripherals
Maintain an up-to-date inventory of IT equipment
Assist with the expansion of the school network infrastructure including switches, cabling and wireless network equipment
Routine administration including iPad maintenance, data backups, workstation health checks, anti-virus scans
Software installation, maintenance and upgrading
Support staff and pupils with the set-up and preparation of IT equipment around the school
Provide high-quality customer focused technical support and training to non-teaching and teaching staff and to pupils
Assist with the set-up of AV equipment for lectures and presentations
Training
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
After the apprenticeship
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Entry requirements
GCSEs: 3 of any subject grade 4+ (A* - C); Maths & English grade 3+ (D or above)
What you’ll need
GCSE
3 of any subject: 4+ (A* - C)
GCSE
Maths & English: 3+ (D or above)
Skills: Communication skills, IT skills, Organisation skills, Team working
Taken from the listing. Check the full advert before you apply.