Provide technical support to internal users, either onsite, by telephone or by email
To maintain a high degree of customer service for all support queries and adhere to all service management principles
To take ownership of user problems and be proactive when dealing with user issues
Respond to enquiries from clients and help them resolve any hardware or software problems
Maintain an accurate log of any software or hardware problems detected
Support colleagues in using computer equipment by providing appropriate guidance and advice
To escalate more complex service issues to the relevant IT Support member
To escalate non-IT issues internally where required
To arrange for external technical support where problems cannot be resolved in house
Assist with IT projects across the business
Training
Expected duration: 17 months
Apprenticeship level: Level 3
Programme: Information Communications Technician
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician qualification.
The training covers the following core occupational duties: https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2
After the apprenticeship
Upon completion of the apprenticeship, the successful candidate will have a level 3 qualification as an ICT Support Technician
Things to consider
It is a requirement to have five GCSE 9-4 grades or equivalent (including English and maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships.
Eligibility You must meet the following eligibility criteria to apply for the role: Have been a UK/EEA resident for the last 3 years
Hold valid residency status
Have the right to work in the UK
Be able to complete the full apprenticeship programme
Entry requirements
GCSEs: English grade 4/C; Maths grade 4/C
What you’ll need
GCSE
English: 4/C
GCSE
Maths: 4/C
To maintain a high degree of customer service for all support queries and adhere to all service management principles
Upon completion of the apprenticeship, the successful candidate will have a level 3 qualification as an ICT Support Technician
It is a requirement to have five GCSE 9-4 grades or equivalent (including English and maths) to apply for this type of apprenticeship.
Skills: Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Initiative, Patience
Taken from the listing. Check the full advert before you apply.