Level 2 Customer Service Admin Apprentice

As an Apprentice Customer Service Administrator, you will play an important role in supporting the smooth running of our office and providing excellent customer service to clients and colleagues.

Your duties may include:

• Answering incoming telephone calls and directing enquiries appropriately.
• Responding to customer emails and providing updates.
•  Maintaining accurate records and updating company systems.
• Assisting with scheduling appointments and coordinating diaries.
• Producing and filing documentation.
•  Supporting the Contracts and Administration teams with day-to-day tasks.
• Liaising with customers, suppliers, and engineers.
• Learning company processes and contributing to continuous improvement activities.
•  Working towards achieving your Level 2 Customer Service Practitioner Apprenticeship Standard.

Training

Level 2 Customer Service Practitioner Apprenticeship.

After the apprenticeship

Completion of the Level 2 Customer Service Practitioner Apprenticeship.

Things to consider

Travel to and from the location of work. It is an office based role.