Medical Receptionist Apprentice

• Learning how to open and close the practice safely, including setting and deactivating the alarm, completing the relevant checks and ensuring the building is secure.
• Providing a friendly, professional and efficient reception service to patients and visitors, both in person and by telephone.
• Registering new and temporary patients, explaining practice procedures and assisting with general enquiries and appointment bookings.
• Developing your communication and judgement skills when dealing with patients who require urgent appointments, ensuring they are directed appropriately with support from the practice team.
• Answering and making telephone calls, transferring calls and taking accurate messages.
• Learning to use SystmOne to enter and update patient information, process home visit requests, read code information, manage tasks and maintain accurate patient records.
• Supporting the processing of repeat and monthly prescription requests, including EPS medication mapping, and ensuring prescriptions are ready within the required timescales.
• Assisting with the organisation of District Nurse and Phlebotomist visits and checking that visits have been completed.
• Processing, read coding, scanning and filing clinic letters, post and other documents, ensuring patient records are kept accurate and up to date.
• Retrieving and filing patient records correctly and maintaining confidentiality and data protection at all times.
• Keeping patients informed if clinicians are running late and providing appropriate updates.
• Supporting the practice with patient recalls and health promotion activities, including cancer screening, bowel screening, cervical screening, chronic disease reviews and non-diabetic hyperglycaemia reviews.
• Learning about and promoting appropriate health campaigns and services, including smoking cessation, vaccinations, NHS App and online registration.
• Supporting the Practice Cancer Champion role by developing knowledge of relevant local support services and groups.
• Assisting with the daily administration of screening results, recalls and non-responder invitations.
• Completing daily tasks and administrative duties as required by the Practice Team.
• Helping to maintain a clean, tidy and welcoming environment, including the waiting room, reception and kitchen areas, preparing refreshments and assisting with the dishwasher and general housekeeping on a shared rota.
• Updating practice notice boards and patient information when required.
• Taking responsibility for a designated practice champion area, as agreed with the Practice Manager, and developing knowledge in this area.
• Following practice policies, procedures, standards and guidance, particularly around confidentiality, patient safety and data protection.
• Undertaking any other appropriate duties to support the practice team, as requested by the Partners or Practice Manager.

Training

Apprentices will be allocated a Trainer Assessor and training will be
planned and delivered in conjunction with the employer to meet
the individual needs of the apprentice. Off-the-job training will follow the time allocations outlined in the Occupational Standard.

On the job and off-the-job training will be delivered in the
workplace.

After the apprenticeship

Permanent contract as a Medical Receptionist or Administrator if a post is available.