Patient Experience Coordinator Apprenticeship

Deliver an exceptional patient experience

• Welcome patients warmly and professionally
• Ensure every patient feels valued and cared for
• Prepare refreshments and maintain an immaculate reception area
• Coordinate smooth patient flow throughout the day
• Manage incoming telephone calls and enquiries
• Respond promptly to emails and online enquiries
• Book, amend and optimise clinician appointments
• Process payments and issue invoices
• Support patients with membership enquiries and health screening packages

 

Practice administration

• Coordinate clinician diaries
• Prepare consultation rooms
• Manage incoming correspondence
• Scan and upload documents
• Liaise with laboratories and external providers
• Monitor stock levels and order supplies
• Support compliance with CQC, GDPR and clinic policies
• Assist with quality improvement projects where appropriate

 

Social media & marketing
This role includes dedicated time each week to support the growth of the practice.
Responsibilities include:

• Film and photograph clinicians for Instagram, Facebook, LinkedIn and TikTok
• Capture high-quality behind-the-scenes content
• Schedule approved social media posts
• Help manage our content calendar
• Monitor comments and messages
• Encourage satisfied patients to leave Google reviews (in line with practice policy)
• Assist with email newsletters and patient communications
• Help organise patient events and educational evenings
• Maintain marketing materials throughout the clinic
• Work with external marketing agencies where required
• Bring fresh ideas to help grow the practice

After the apprenticeship

After six months you will:
● Be the welcoming face of our clinic
● Deliver a consistently outstanding patient experience
● Keep our clinics running efficiently
● Help increase patient satisfaction and online reviews
● Support the growth of our social media presence
● Contribute ideas that improve how we work
● Be a trusted member of a close-knit, ambitious team

Things to consider

Desirable Experience
● Previous private healthcare experience
● Medical reception or patient coordinator experience
● Social media content creation
● Meta Business Suite
● Basic photography or videography
● CRM or practice management systems
● Event coordination