Calculating benefits for members; i.e. leavers, retirements, transfers, deaths
Maintaining membership records on the administration system
Dealing with general and technical queries from members, the employer and the trustees by telephone, email and letter
Supporting in the processing of team workloads, through responding to enquiries, calculating and settling member benefit entitlements, creating and maintaining scheme records and liaising with third parties
Managing workloads to ensure that agreed service standards or targets are met, escalating any concerns
Answering inbound telephone and email enquiries, ensuring that appropriate verification checks are undertaken
Collating periodical client information/reports
Contributing to scheme event activities or projects
Developing technical competency by attending technical briefings, understanding benefits structures and using formal scheme documentation
What we are looking for:
Educated to A Level or equivalent
Ability to demonstrate strong numeracy skills
Commitment to completing apprenticeship qualification
The successful candidate must, by the start of the employment, have permission to work in the UK
How you will be supported:
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role
What will happen next:
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team
You will then have the opportunity to find out:
More about this vacancy and any others you are suitable for
Any training you need to complete
What the next steps will be
How you could get there:
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take
Training
Level 3 Pensions Administrator Apprenticeship Standard
After the apprenticeship
Possible progression within the company and progression onto the next level apprenticeship
Entry requirements
GCSEs: English grade 5 or above; Maths grade 5 or above
A-levels: Any grade Pass
What you’ll need
GCSE
English: 5 or above
GCSE
Maths: 5 or above
A Level
Any: Pass
Educated to A Level or equivalent
Skills: Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Number skills, Analytical skills, Logical, Team working, Able to work independently, Willing to learn, Hardworking, Able to prioritise
Taken from the listing. Check the full advert before you apply.