Ref: CS01 Customer Service and hospitality Apprentice at The Three Sisters Penwortham

• Take food orders and serve food to customers
• Maintain a clean and organised work area, including coffee machines, equipment, and front-of-house areas
• Clear and clean tables promptly, ensuring a welcoming environment for our valued customers
• Engage with customers, providing recommendations and answering any questions they may have about our coffee offerings and food menu
• Supporting the preparations of food
• Uphold high standards of customer service, ensuring every customer leaves satisfied and eager to return
• Collaborate with team members to ensure efficient operations and smooth service
• Handling complaints or resolving customer problems
• Collecting and acting on customer feedback
• Using systems to process orders, payments or customer information
• Following data protection rules (GDPR) and relevant legislation

After the apprenticeship

• We would actively support successful applications in further training including courses via the Specialty Coffee Association.